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In 2018, High 5 Plumbing identified a need to have in the plumbing market in offering “accurate” quotations devoid of an on-website visit. We would receive many calls from new customers every day “calling around” to get estimates for plumbing do the job. Owing to plumbing units in the Denver Metro Area various dependent on area, age, and products utilized, it can be hard to get an accurate quotation around the telephone devoid of possessing eyes on the plumbing system.
Recognizing the enhance in demand, our staff rapidly begun brainstorming methods to deliver purchasers precise offers to ensure we were being in a position to serve every buyer calling into Significant 5 Plumbing. With common innovations in know-how, it didn’t just take extended for us to realize cellular applications these types of as Zoom, Facetime, and Google Duo have been the greatest applications to address the problem. These apps gave us an avenue to connect with each and every client practically anywhere.
Company Supervisor Jay Owens making use of FaceTime for offers.
Which is how High 5 Dwell was born. As shortly as we introduced, we immediately began seeing an maximize in serving clients on a broader scale. Using the visual areas of these applications, we are equipped to supply estimates for both of those modest and large repairs via Significant 5 Live.
The want for Significant 5 Reside turned even extra important throughout the COVID-19 outbreak in 2020. Since of the obstacle for confront-to-facial area conversation, Superior 5 Live provided a safe and sound, quick way to supply quotes on repairs for the duration of the top of the pandemic.
We understood proper from the start off of the pandemic that our Substantial 5 Dwell booking selection would come to be more well-liked with almost everything heading virtual through the “Zoom Growth.” Due to the fact Substantial 5 Plumbing specialists have been in a position to use their Apple iphone for a video estimate to hook up directly with shoppers, a lot of consumers chose that alternative given that it wasn’t a facial area-to experience interaction.
Consumers ended up extremely receptive of the on the web solution and supplied terrific opinions on the services. In addition, if the plumber essential to examine extra by an in-person inspection, the customer could reserve that appointment same day while sticking to COVID protocols.
Towards the future, we think that Significant 5 Reside will continue to mature as a convenient system to evaluate complications and increase sales opportunities. Every call that will come into our connect with centre matters. With this appointment selection our reserving proportion will proceed to enhance allowing for us to provide and teach a lot more customers throughout the Denver Metro Place.
For much more information and facts, visit Significant 5 Plumbing where you can timetable a online video go to appointment on line, or call (720) 388-8247.
Vice President Cassi Torres and the teams guiding Substantial 5 Plumbing are innovating the plumbing industry across Denver.
About High 5 Plumbing
Established in 2012, Higher 5 Plumbing is a area, family-owned corporation serving people in the better Denver metropolitan region. The enterprise was not long ago identified by the Denver Metro Chamber Company Awards as a 2022 finalist for Compact Enterprise of the Yr.
With a skilled team that has substantial practical experience and a motivation to services, High 5 Plumbing features extensive plumbing, sewer, and drain expert services. The corporation was built on the values of resolving plumbing challenges and serving just about every shopper with professionalism and respect. For a lot more data, check out: High 5 Plumbing
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